Refund policy

We take great pride in ensuring that our products are of great quality and condition.
You may return/ exchange the items within 7 days in the following cases:

• You have received a defective item
• There is an error in the item you received based on your order placed
• You must keep the products in a state when you received.

We will deliver and exchange the items at our cost.
Return/ exchange will not be accepted other than those stated above.

I use your product and got an allergy. Can I return and get a refund?

We are sorry to hear that you developed an allergy from the product. Depending on the skin condition, different individuals may get different results in using the same product. Best Buy World is not liable for your skin condition after using the products. No return or refund will be accepted.

After using a product, I find that it's not what I want. Can I return it?

We do not accept returns once the product has been opened and used.

The product's manufacturing / expiry date is older than expected. Can I exchange it?

All cosmetic products have a shelf life of 3 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.

The product is damaged. Can I exchange it?

You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.

I broke the goods but I've never used it. Can I return it?

We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.